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FAQ

Got Questions?

Everything you need to know before you set sail with YoYo Yachts

General Questions

Where does YoYo Yachts operate?

We currently offer yacht rentals in two of Thailand’s most popular coastal destinations - Phuket and Pattaya.

Do I need boating experience to book a yacht?

Not at all. All our yachts come with a licensed captain and crew, so you can just sit back and enjoy the experience.

Can I book from outside Thailand?

Absolutely! Most of our guests are international travelers. We offer full support over email, WhatsApp, or video call—wherever you are in the world.

Weather & Safety

Check the weather forecast before your trip and make sure to follow all safety guidelines provided.

Cancellation/Refunds

Cancellation and refunds are subject to our policy, which you can find on the booking page.

Booking & Payment

How do I book a yacht?

You can:
- Browse yachts on our website
- Choose a ready-made package
- Or send us your plan via our inquiry form.
Our team will follow up quickly to confirm details and payment.

What payment methods do you accept?

We accept credit/debit cards, bank transfers (Thai and international), PayPal, and Wise. Currency conversions and receipts are handled professionally.

How far in advance should I book?

For best yacht selection and package deals, we recommend booking **2–4 weeks in advance**. Last-minute bookings are possible based on availability.

During Your Cruise

What’s included in a yacht rental?

Most rentals include the yacht, captain & crew, fuel (for local routes), basic refreshments, and onboard amenities. Each listing clearly outlines what’s included.

Can I bring my own food or drinks?

Yes! Most yachts allow BYOB and outside catering. You can also opt for our premium onboard catering services

Is the music system provided?

Yes! Most yachts are equipped with Bluetooth-enabled speakers. Party yachts have full DJ sound systems available too.

What should I bring?

- Sunscreen
- Swimwear
- Towel
- Sunglasses
- Camera
- Good vibes

Weather & Safety

What happens if it rains?

Light rain usually doesn’t affect the trip. In case of severe weather, we offer rescheduling or full refunds based on safety advisories.

Is it safe to go yachting in Thailand?

Yes. All yachts are fully licensed and follow Thai Marine Department regulations. Our crews are trained in safety and first aid.

Are life jackets and safety gear provided?

Yes, all safety equipment including **life jackets, first aid kits, and radio systems** are onboard every yacht.

Cancellations & Changes

What’s your cancellation policy?

We offer **free cancellation up to 7 days before your trip**. Cancellations within 7 days may incur partial charges. Full details are shared before booking.

Can I reschedule my booking?

Yes. You can reschedule based on yacht availability, ideally with **48+ hours’ notice.

Custom Requests & Special Events

Can I customize my yacht experience?

Definitely! Add a DJ, chef, flower décor, jet skis, or propose to your partner—we’ll help you plan every detail.

Can you help with birthday cakes, decorations, or surprise planning?

Yes! We love surprises. Let us know in advance and we’ll handle everything discreetly and professionally.

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